Receiving Orders: Our sales department is on staff Monday through Friday from 8:00am to 5:00pm Central Standard Time. We try to ship all orders the same day if placed before 3:00pm, but due to heavy order periods and testing of equipment, orders may be delayed and ship out the next day. Provided you supply a correct email address you will be notified by email at every stage of the order process from pending to delivered. We will contact you by phone or email if your order is back-ordered, and give you other options for fulfilling your order.
PO Boxes: Due to shipping service policies, we cannot ship to Post Office Boxes. You must provide a physical shipping address.
Tracking Numbers: We will provide tracking numbers for your order as soon as they become available to us from the vendors we use. The tracking numbers will be provided to the email address that you enter on your order.
Shipping Area: We normally only ship to addresses in the United States. All orders received with an invalid address or outside the United States will be canceled if we are not contacted prior to the order being placed. Our normal shipping area does not include US Territories such as Puerto Rico. If you want to place an order outside the US please feel free to contact us, as we can discuss options we may have.
Damaged Merchandise: If you receive a package that has been damaged please call our office to report the damaged product so that we can make arrangements for a replacement.
All sales are final unless otherwise stated, no returns will be issued to customers that order equipment that is not supported by their processor. Please make sure your processor supports an equipment model before purchasing. Replacement exchanges will be made under the limited conditions set forth below.
Stipulations Regarding Exchanges: On all merchandise, exchanges only are allowed for the following valid reasons: Defective equipment (not due to customer negligence), or receipt of an incorrect order. Special order items cannot be exchanged, and must be sent to the manufacturer for replacement (if you have any questions regarding a manufacturer exchange, feel free to Contact Us). Before ordering, please check with one of our company representatives as to whether or not your item is a special order item.
We are not responsible for equipment that is unsupported by a third party processor. Please check with your processor before ordering, to make sure you are getting a model they can support. All equipment sold on our site is supported by our company. If you find that your processor cannot program your equipment, you can contact us and we may assist them in programing over the phone. Alternatively you can set up processing with our company and we will match your current processor’s rates and fees. Call (701) 525-3539 for more information.
Initiating an exchange: Any and all exchanges on merchandise must have prior approval from one of our sales representatives. Please contact one of our sales representatives to initiate an exchange and for further instructions.
Exchanges Without Approval: Items that we receive without prior approval will not be accepted and will be returned at customers expense.
Defective Equipment: Defective equipment is eligible for replacement only within 30 days of the original order date. After that, your equipment must be sent to the manufacturer to be handled under their applicable warranty. You may call us if you need help with this. We will be more than happy to replace the defective item within the first 30 days, but we will not issue refunds.
Replacement Shipping Fees: The majority of the time we are able to replace defective equipment without any additional costs to you, but sometimes we are unable to do so. Shipping costs will be determined at the time an exchange is initiated. You will be told at the time you make the exchange request if there will be any shipping or handling charges in conjunction with your request. Shipping charges on items being returned to our company will be the responsibility of the customer.
For more information on our policies feel free to call (701) 526-3539 or contact us.